API Q2 Quality Management System

QMS Certification Services

18h Duration

Introduction to API Q2

Objective: Understand the purpose and scope of API Q2 in the oil and gas industry.
Topics:
- Overview of API Q2
- Importance of API Q2 for service providers in the oil and gas sector
- How API Q2 aligns with international standards (ISO, ASQ, etc.)
- Key differences between API Q2 and other QMS standards
- Benefits of API Q2 Certification

Key Principles of API Q2

Objective: Learn the guiding principles and core elements of the API Q2 standard.
Topics:
- Focus on customer satisfaction and quality
- Risk-based thinking and continuous improvement
- Employee competence and training requirements
- Documented processes and record management
- Supplier and subcontractor management

Structure of API Q2 Quality Management System

Objective: Understand the organizational structure and required processes for implementing a QMS as per API Q2.
Topics:
- Quality Management System Framework
- Structure of API Q2:
  - Context of the organization
  - Leadership and commitment
  - Planning
  - Support (resources, competence, infrastructure)
  - Operations (execution of service delivery)
  - Performance evaluation (monitoring, measurement, internal audits)
  - Improvement (corrective actions, non-conformity management)
- Relationship with ISO 9001 and other industry standards

Leadership and Commitment in QMS

Objective: Explore the role of leadership in developing and maintaining an effective quality management system.
Topics:
- Top management responsibilities and roles
- Setting the quality policy and objectives
- Resource allocation for QMS implementation
- Establishing a culture of quality across the organization
- Accountability for quality and risk management

Risk Management in API Q2

Objective: Learn how to incorporate risk management into QMS processes.
Topics:
- Risk-based thinking in API Q2
- Risk assessment techniques (e.g., FMEA, risk matrices)
- Identifying and evaluating potential risks in processes
- Managing risks related to service delivery and equipment
- Mitigating risks associated with suppliers and subcontractors

Competence and Training Requirements

Objective: Understand the importance of competence and how to meet training requirements for API Q2.
Topics:
- Personnel competency requirements
- Qualification and training of employees
- Ensuring personnel have the necessary skills for quality assurance and service delivery
- Ongoing competency development (internal audits, refresher courses, etc.)

Supplier and Subcontractor Management

Objective: Gain insights into managing suppliers and subcontractors under API Q2.
Topics:
- Supplier selection and evaluation criteria
- Ongoing supplier performance monitoring
- Ensuring subcontractor compliance with API Q2 requirements
- Managing outsourced services and subcontracted work
- Building long-term relationships with key suppliers

Documentation and Record Management

Objective: Learn the documentation requirements and best practices for API Q2 compliance.
Topics:
- Key documents required for API Q2 (Quality Manual, Procedures, Work Instructions)
- Record management requirements (ensuring traceability and evidence of compliance)
- Document control procedures (approval, revision, distribution)
- Maintaining historical data for audits and evaluations

Service Delivery and Operational Control

Objective: Understand how to control service delivery and ensure it aligns with API Q2 quality standards.
Topics:
- Process management and operational control in service delivery
- Planning and controlling service processes (e.g., procurement, installation, commissioning)
- Monitoring performance and addressing non-conformities
- Managing service delivery failures and implementing corrective actions

Internal Audits and Performance Evaluation

Objective: Learn how to evaluate and assess the effectiveness of your QMS.
Topics:
- Conducting internal audits in line with API Q2 requirements
- Audit processes and documentation
- Corrective and preventive actions (CAPA) based on audit findings
- Measuring the effectiveness of the QMS (Key Performance Indicators, audits, etc.)
- Review of audit results with management and stakeholders

Non-Conformance and Corrective Action

Objective: Understand how to manage non-conformities and implement corrective actions.
Topics:
- Identifying and documenting non-conformities
- Root cause analysis (Fishbone diagram, 5 Whys, etc.)
- Developing corrective and preventive action plans (CAPA)
- Tracking the effectiveness of corrective actions
- Preventing recurrence of non-conformities

Continuous Improvement and API Q2

Objective: Emphasize the need for continuous improvement in quality management.
Topics:
- Establishing a culture of continuous improvement
- Tools and techniques for improvement (Kaizen, Six Sigma, PDCA cycle)
- Monitoring key performance metrics for quality and efficiency
- Corrective actions and their role in improvement
- Feedback loops and improvement from customer satisfaction surveys

Free

18h

Last Updated: March 29, 2026

This course includes

Comprehensive Understanding of API Q2:
Gain a deep understanding of the API Q2 standard, specifically designed for the oil and gas industry, and how it ensures service quality across the entire supply chain.

Practical Application of Quality Management Principles:
Learn how to implement a robust QMS, from risk assessment to operational control, ensuring compliance with API Q2 requirements.

Focus on Risk Management:
Develop skills in identifying, assessing, and managing risks in operations, and learn how to apply risk-based thinking to drive continuous improvement and service reliability.

Effective Documentation and Audit Practices:
Master the documentation requirements of API Q2, including creating quality manuals, work instructions, and managing audit processes to ensure compliance and readiness for certification.

Leadership and Employee Competence:
Understand the role of leadership in promoting a quality culture, and learn how to ensure employee competence through targeted training, assessments, and performance evaluations.

Non-Conformance Management:
Learn how to handle non-conformances with root cause analysis and corrective actions, ensuring problems are resolved and prevented in the future.

Supplier and Subcontractor Management:
Gain insights into effective supplier selection, evaluation, and management, ensuring subcontractors meet API Q2 requirements and contribute to the overall quality objectives.

Certification Preparation:
Receive guidance on preparing for the API Q2 certification process, including audit strategies, certification stages, and maintaining compliance through surveillance audits.

Continuous Improvement Culture:
Build a mindset for ongoing improvement with tools such as Kaizen, Six Sigma, and the PDCA cycle, and learn how to integrate continuous improvement practices into daily operations.

Interactive Case Studies and Exercises:
Participate in practical case studies and group exercises, applying the API Q2 principles to real-world scenarios and strengthening your problem-solving skills.

Industry-Relevant Skills:
Equip yourself with essential skills that are highly valued in the oil and gas sector, boosting your career potential and adding value to your organization’s QMS implementation.

Certification of Completion:
Receive a certificate upon successfully completing the course, demonstrating your proficiency in API Q2 Quality Management Systems and enhancing your professional credentials.